How can I order supplies?
Call our Customer Service Department at 315-461-3008. Many of our clients are provided customized order forms which can be filled out and either sent with a courier or faxed to 315-461-3090.
Who do I call for a pick up?
If you have frozen specimens or STAT specimens please notify the dispatcher who answers your call.
Pick-ups from physician offices are routinely available Monday through Friday. Arrangements for Saturday or Sunday pick-ups must be made in advance with our Transportation Department.
Can I add on a test?
Contact our Customer Service Department at 315-461-3008 for specimen stability. We will make every effort to accommodate add-ons without jeopardizing test quality.
Where can I find specimen requirements such as test code, transport temperature, and turn around time?
Our Test Directory details specific information concerning tests provided by Laboratory Alliance, or you can contact client services at 315-461-3008 or toll free at 1-888-526-3269.
Can you fax over results?
Lab results can be faxed to a secure fax number provided by the ordering physician.
Who can I speak to regarding a technical question?
To speak with a pathologist or to obtain a medical consultation, please call our Customer Service Department at 315-461-3008.
Our technical service staff, including pathologists, Ph.D. scientists, department managers, laboratory managers and medical technologists, are available to assist clients with answers to highly technical questions, to help with problem-solving, and often can provide support materials for interpretation of test results.
Will you notify us if there is a new test or service?
Our sales representatives contact prospects and clients on a regular basis. In addition to marketing and selling our testing services, our sales staff keeps you informed of new tests, new services and new technology.
Will someone call on our practice?
Every client is assigned a dedicated customer service account representative who makes monthly calls and/or visits to our customers. They keep you informed of new tests, new services, handle special needs or requirements and answer your questions. Their goal is to make sure that our services meet your goals. Do not hesitate to call them if you need assistance.
Call our Customer Service Department at 315-461-3008 to reach an account representative.
Who do we call during off hours?
Our Customer Service Call Center — 315-461-3008 — is staffed Monday through Friday from 7:30 a.m. to 10:30 p.m. and Saturdays, Sundays and holidays from 8:00 a.m. to 4:30 p.m.
Our staff can answer general questions and provide information about the status of test orders. They also provide:
- test results and the current status of testing
- phone/fax notification of testing performed stat (Tests with critical value results are called by our technical staff)
- help with tests that need to be added onto an existing order, as well as test cancellations, and
- expedited solutions for any “problem” specimens.