Manager of Account Services

Schedule: 1st Shift

Position:  Manager of Account Services

Location:  Corporate Office of Laboratory Alliance of CNY; Syracuse, NY

ABOUT US:  Laboratory Alliance is the area’s largest state-licensed laboratory, providing clinical and anatomic pathology testing to a 16-county region in Central New York. As the laboratory of choice for most local healthcare providers, more than 10 million tests are performed annually at our laboratories at our Operations Center in Liverpool and at Crouse Hospital in Syracuse, N.Y.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

POSITION SUMMARY:  Under direct supervision of the Director of Sales and Services, the Accounts Services manager acts as a liaison to each of the member hospitals determining their laboratory needs.  May have contact with patients, hospital employees, physicians, pathologists, nursing personnel, visitors, laboratory personnel, vendors, and regulatory or accrediting agencies.

RESPONSIBILITIES:

• Capturing and documenting all customer service issues both hospital and outreach related 
• Act as liaison to each of the two member hospitals determining their laboratory needs
• Ensures that all issues are documented and evaluated in conjunction with senior staff and that they are assigned a priority and a responsible party(s)
• Responsible for ensuring that problem resolution is promptly communicated to our customers, and supervising customer service staff
• Other duties assigned, as requested 

EDUCATION: 

• High School Diploma
• Two to three years laboratory experience required 
• Position commands excellent oral and written communication skills
• The ability to work under pressure and enjoy customer interaction 
• Experience with date entry
• Proven customer service techniques
• Laboratory terminology, required

WORK ENVIRONMENT AND HAZARDS:  Moderate to low exposure to communicable diseases, bloodborne pathogens, toxic substances, and other conditions common to a health care environment.

PHYSICAL DEMANDS:  The  physical  demands  described  here  are  representative  of  those  that  must  be  met  by  an  employee  to  successfully perform  the  essential  functions  of  this  job.  Reasonable  accommodations  may  be  made  to  enable  individuals  with disabilities  to  perform  the  essential  functions.  

• Primarily an office setting
• Regularly  required  to  use  hands  to  finger,  handle, or feel; reach  with  hands  and  arms;  and  talk  or  hear
• Frequently  is  required  to  stand  and  walk
• Occasionally required  to  stoop,  kneel,  or crouch
• Frequently  required  to  sit  for  extended  periods  of  time
• Regularly  lift  and/or move  up  to ten  pounds,  occasionally  lift  and/or move  up  to  30  pounds
• Specific  vision  abilities required  by  this  job  include  close  vision,  distance  vision,  color vision  and  adjust  focus.  The work environment is primarily an office setting. 

SKILLS  AND OTHER REQUIREMENTS:  Proven interpersonal and communication skills, ability to adapt to changing workload and stressful situations.  Knowledge and experience in medical insurance systems, clinical lab testing.  Experience in pre-analytical sample/specimen processing.  Experience with training/teaching.  Must be fully vaccinated for COVID-19, as per state regulations regarding healthcare professionals.

APPLY ONLINE or send resume and cover letter to: 

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